Shipping policy
Shipping Policy – PetHeaven
At PetHeaven, we are committed to delivering your pet products as quickly and safely as possible. Please read our shipping policy carefully to understand how your order will be processed and delivered.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification with tracking information.
Shipping Time
Since we work with trusted international suppliers, shipping times may vary depending on your location:
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United States: 7–15 business days
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Canada, Europe, Australia: 10–20 business days
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Rest of the World: 15–30 business days
Please note that these are estimated delivery times and may vary due to customs, carrier delays, or high demand periods.
Shipping Costs
We offer free shipping on all orders unless otherwise stated at checkout. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Tracking Information
Once your order has been shipped, you will receive an email with your tracking number. Please allow 2–5 business days for tracking information to update in the carrier’s system.
Customs, Duties, and Taxes
PetHeaven is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer and vary by country.
Incorrect or Incomplete Address
Please make sure all shipping information is correct at checkout. PetHeaven is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at @petheaven.com and we will be happy to assist you.
Contact Us
If you have any questions about our shipping policy, feel free to contact us:
📧 Email: support@petheavenlux.com & info@petheavenlux.com
🌐 Store: PetHeaven